Our international team is an exceptionally eclectic and dedicated group, and we’re proud to have them in our Labconco family. Led by International Sales Manager Nathan Ladd (second from bottom left) and International Operations Manager Aide McLaughlin (top right), team members work with our international network of distributors throughout 138 countries to provide the documentation and support necessary to ensure orders are shipped promptly and correctly.
“Some territories are more complex than others in terms of export requirements,” Aide says. “We also handle letters of credit, which are forms of payment, and produce a number of other types of documentation based on shipping locations. We hear all the time that our forwarders appreciate our consistent, clear and well-presented documentation.”
Collectively, the team is proficient in Italian, Russian, French, Spanish, Mandarin and Cantonese. They work together seamlessly, dividing their time between our home office in Kansas City and their respective locations around the globe. Each member plays an integral role, bringing unique skills and significant professional experience to the group. Each regional sales manager, for example, has been working in laboratory equipment sales for at least 10 years.
While they work together as a cohesive unit, individual personalities shine through all the same. Kevin Conley, Senior International Support Specialist (second from bottom right), for example, collects currency from various countries and displays them on his cubicle wall (see photo). Alex Reymar, International Support Specialist (second from top right), travels for pleasure as often as his schedule allows and has visited 49 states and 31 countries—so far.
When the regional sales managers visit our office for training sessions or meetings, the international team enjoys going out to lunch as a group. In fact, food brings the department—and others—together often, Nathan says.
“One of the highlights for those who do regional travel is getting to try local specialties or unique dishes native to a location. It is always amazing how food can be such a unifier and a great conversation starter with distributors, end users and colleagues,” he says.
While the cuisine of choice may vary, the topic of conversation at these luncheons generally features two central themes. “It’s an opportunity to catch up on what’s happening in our lives and also discuss projects,” Aide says. “We are always focusing on what we can do better next time.”
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